Customer Support Executive – Ecommerce (Remote)
Job Title: Customer Support Executive – E-commerce (Remote)
About the Company:
Infinetty Digital is a highly acclaimed digital marketing and development firm specializing in e-commerce development and marketing. Our dedicated team of seasoned professionals possesses extensive expertise in the field of digital marketing. Collaborating with us offers a valuable opportunity to gain deep insights into the world of e-commerce and revolutionary online sales strategies.
By empowering numerous small businesses, we have successfully facilitated the establishment of thriving online presences. Our comprehensive digital solutions provide end-to-end support, assisting clients from various industries in maximizing their revenue through strategic digital transformation.
Key responsibilities will include:
- Reply to customer messages, calls, and queries on Facebook, Twitter, Instagram, and email in a timely, polite, and helpful manner in English and Bangla.
- Handle customer complaints, refund requests, order tracking, and other support-related conversations.
- Consult product/service guides to provide accurate information to customers.
- Escalate unresolved issues to senior representatives as required.
- Record all customer interactions in the CRM system for future reference.
- Thank you and follow up with customers to ensure satisfaction.
- Convert leads or inquiries into sales using guided selling methods.
- Analyze customer journeys and support tickets to identify process improvement areas.
- Stay updated with new company policies, products/services.
The ideal candidate will have:
- Excellent communication skills in English and Bangla, both written and verbal.
- Ability to multi-task and prioritize issues.
- Positive attitude and patience to handle difficult customers.
- Familiarity with social media management and CRM systems, Meta business suite, Meta ads manager, and Google Sheets.
- Experience with lead nurturing and basic sales skills.
This is a fully remote role. Compensation will be competitive based on profile. Only suitable applicants will be contacted.